Capacities and demands in times of crisis: Impacts on service provision

This briefing draws upon our survey of staff experiences at 56 organisations providing services to marginalised groups in Scotland.

As support becomes remote and moves online, concerns have been raised about impacts on relationships between staff and service users, but also between community organisations and communities at large. Some services have seen significant spikes in demand and the brunt of meeting these demands is falling unequally on smaller organisations that have fewer resources but refuse to turn anyone away.

Read the briefing by clicking on the link below.